Mailing Address:
Clay County Transportation
PO Box 118 Hayesville, NC 28904

Physical Address:
391 Courthouse Drive
Hayesville, NC 28904

Phone: 828-389-0644


Hearing Impaired:
1-800-735-2962 TTY
1-800-735-8262 Voice






What You Need to Know

Title VI Nondiscrimination Policy Statement

It is the policy of CCT, as a federal-aid recipient, to ensure that no person shall, on the ground of race, color, national origin, sex, religion, age or disability, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any of our programs and activities, as provided by Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, and all other related nondiscrimination laws and requirements.

Notice of Nondiscrimination

Requests for Reasonable Modifications of Policies and Procedures

Clay County Transportation is committed to ensuring a reliable, accessible experience for all customers. If, due to a disability, you are not able to fully utilize Clay County Transportation programs and services (including ( demand response, subscription services) because of a policy or procedure that (Clay County Transportation) has established, you may submit a request for a modification of the policy or procedure. To request a modification, complete a Request for Modification of Policy/Procedure Form, which is available online at ( or by calling (828-389-0644 or 1-800-735-2962 TTY or 1-800-735-8263 Voice). All requests for reasonable modifications to __(Clay County Transportation)__ policies or procedures will be considered on an individual basis. Please note that the __(Clay County Transportation)__ may be unable to accommodate requests for modifications which would: (1) result in a fundamental alteration to the nature of the service; (2) create a direct threat to the health or safety of others, and; (3) create an undue financial or administrative burden. Requests for modifications might also not be granted if __(Clay County Transportation)__ determines that the service can be fully utilized without the requested change. In the event that a barrier to access exists, but the requested modification cannot be granted, (Clay County Transportation) will, to the maximum extent possible, assist in determining other possible actions that might be taken to provide access to its programs and services.

  1. Reasonable Modification of Policies and Procedures

Individuals with disabilities may ask __(Clay County Transportation)__ to modify a policy or procedure if they feel the policy or procedure is discriminatory or prevents them from fully utilizing __(Clay County Transportation)__ services. __(Clay County Transportation)__ will review these requests and will modify policies unless it finds that:

(Clay County Transportation) encourages people to request such modifications in advance when possible. To request a modification of a policy or procedure in advance, complete the Request for Modification of Policy/Procedure Form, which is available online ( or by calling (828-389-0644 or 1-800-735-2962TTY 1-800-735-8263 Voice).

Clay County Transportationwill be guided by examples in Appendix E of 49 CFR Part 37 ( when making decisions on requests for modifications of policies. (Note: transit system should have these examples readily available for review).

If __Clay County Transportation__ denies a request, it will consider other reasonable actions or approaches that might be able to meet the person’s needs.

__Clay County Transportation__ has designated its _Director__ to coordinate the acceptance and review of requests for reasonable modifications of policies. This policy will be communicated to the public on the Clay County Transportation website and in the rider’s guide, system informational guide/brochure, etc.

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